Effective Date: November 1st, 2024
1. Introduction
Livesurge.com, operated by ZombieRobot, is dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you engage with our website and services.
2. Information We Collect
- Personal Information: Name, email address, phone number, company details, and payment information collected during service registration and inquiries.
- Technical Information: We collect information automatically, including IP address, browser type, device details, and site interaction data through cookies and similar technologies.
- Financial Data: Payment card details processed through third-party payment services, with no data stored on our servers.
- Communications: Any correspondence between you and Livesurge, such as emails or chat support.
3. How We Use Your Information
- Service Provision: To deliver digital marketing services, including ad management, custom chatbot development, and AI automation.
- Communication: To contact you with updates, newsletters, marketing promotions, and other service-related information. You may opt-out at any time.
- Improvement and Analysis: To analyze user behavior, optimize service performance, and enhance user experience.
- Legal Compliance: To comply with legal obligations, enforce agreements, and prevent fraud.
4. Information Sharing
- Service Providers: Data may be shared with trusted third-party partners for payment processing, hosting, analytics, and marketing services (e.g., Stripe, PayPal, Google Analytics).
- Business Transfers: In the event of a merger, acquisition, or asset sale, user information may be transferred as part of the transaction.
- Legal Obligations: We may disclose data to comply with legal requirements or protect the rights and safety of Livesurge, its users, or others.
5. Cookies and Tracking
We use cookies and similar tracking technologies to collect data that helps us understand user behavior and improve the user experience. You can control or disable cookies through your browser settings, but doing so may impact the functionality of the website.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or until you request deletion.
7. User Rights
- Access and Correction: You have the right to request access to, update, or correct your personal data.
- Deletion: You may request the deletion of your personal data, subject to our legal and business retention obligations.
- Data Portability: Request your data in a structured, machine-readable format. Contact us at hello@livesurge.com to exercise your rights.
8. Children’s Privacy
Livesurge.com does not knowingly collect information from individuals under 18. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it.
9. Security Measures
We employ industry-standard security measures, including data encryption, firewalls, and access controls, to protect your information. While we strive to maintain secure systems, no data transmission or storage can be guaranteed to be 100% secure.
10. International Data Transfers
Your data may be transferred to and processed on servers located outside your country. We take measures to ensure your data is treated securely, regardless of location.
11. Policy Changes
This Privacy Policy may be updated periodically. We will notify users via email or site notification of significant changes and post the updated policy with a new effective date.
Contact Us If you have questions regarding this policy, please contact us at help@livesurge.com.
